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Call Center Customer Care Representative – Nashville TN

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Frontline Source Group  – temporary staffing and direct hire firm – is looking for a Call Center Customer Care Representative for our Nashville, TN client on a temporary to possible hire basis.

Responsibilities:
Assists callers in scheduling behavioral appointments within appropriate access and payor source standards.
Provides accurate information and appropriate service linkage for callers regarding programs, services, locations, providers and availability of appointments.
Identify problems regarding consumer access and/or scheduling and notify appropriate staff.
Provide professional and efficient call management for multiple IVR phone queues in order to meet performance standards for average speed of answer (ASA) and call abandonment rate.
Meets productivity standards for 75% availability during work period to receive and handle calls in the queues.
Meets performance standards for professional phone etiquette skills and demonstrates a professional attitude towards supervisors, co-workers, providers, consumers and their representatives.
Obtain and document demographic and insurance information from callers for scheduling mental health appointments.
Maintains satisfactory performance rating in relation to data entry error rates.
Successfully achieves satisfactory performance ratings in relation to internal audits pertaining to quality assurance measures which are routinely conducted by the Call Center Operations Coordinator through report data, silent monitoring and other supervisory modalities.
Demonstrates detail-oriented and multi-tasking abilities as well as good problem solving skills.
Demonstrates team-player attitudes/behavior and works effectively in a team-based environment.
Demonstrates flexibility and adaptability in relation to Call Center operations.

Qualifications:
High School Diploma or GED.
Minimum 1-2 years Call Center representative experience.
Medical appointment scheduling experience preferred.
Basic understanding of issues related to mental illness and substance abuse.
Basic knowledge of community resources for mental health services.
Excellent phone etiquette skills.
Good communication and interpersonal skills.
Ability to work effectively in a team-based environment.
Good computer and typing skills.

Please visit us on the web at http://www.frontlinesourcegroup.com

INTERESTED? CLICK HERE TO APPLY!

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States.

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